Shipping Policy

Shipping Partners
GoldenPearls uses accredited shipping partners including blue dart, FedEx, Gati and Ecomexpress etc. We may use other shipping parties depending on the exigencies of the product(s) to be delivered.

Shipping Charges
The shipping is Free for all orders above Rs. 500/- in our operating cities only. In the event any additional charge(s) (whether on account of special delivery requests, redelivery requests or otherwise) are payable on a product, the same will be communicated to you, by email, prior to dispatch of your order. GoldenPearls reserves the right to withhold delivered of products for non-payment of such additional charges. GoldenPearls reserves the right to change/recall this offer of free shipping. For order value below Rs. 500, a basic shipping fee of Rs. 100/- will be charged.

Ordinary Delivery Timelines
The estimated delivery time for each product is 2 to 7 days. We will render our best efforts to ensure your product is delivered within the specified timeframe. However, these timeframes are only an estimate and we do not guarantee delivery of your product within the said timeframe.
There may be unforeseen delays due to some unavoidable events. We will inform you of these delays as and when possible.

Extended Delivery Timelines
In certain cases the delivery timelines may vary from those specified on the Website, amongst others, for the following reasons:
a) Our inability to verify the details of the customer who has elected to pay for the product via COD.
b) The area in which the product is to be delivered is not supported by our shipping partners.
Ordinarily, GoldenPearls will promptly notify you of an anticipated delay in the delivery of your product(s).

Delivery of your Order
Your order maybe delivered in multiple packages. In such an event we request you to pay for only that package as has been received by you. At the time of delivery, please inspect the outside packaging to ensure that there is no physical damage. If damaged, do not accept delivery of the order and immediately get in touch with us at info@goldenpearls.in or call us on +91 9225633267 

Cash on Delivery (COD) may not be available at certain geographical locations. In such cases, GoldenPearls will inform you via phone/email about the same. Our shipping partners will make three attempts to deliver GoldenPearls orders after which the product will be returned to the shipper / our office. The order will then be treated as cancelled by GoldenPearls and you may need to place a fresh order for the product. For GoldenPearls orders, we would be grateful if you could tender exact change at the time of delivery. GoldenPearls reserves the right to cancel orders where GoldenPearls is not possible

Delayed Delivery
If for some reason, your product has not been delivered to you within the estimated timeframe specified on the Website, please confirm with your co-workers / family members if they have received the same on your behalf. If your product has not been received by you / your family members / co-workers then please get in touch with us at info@goldenpearls.in or call us on +91 9225633267.